FAQ

If you wish to get more information about your order’s status, check out the tracking number provided in the shipping confirmation email that was sent to you once your package was sent.

If you did not receive the shipping confirmation email, contact us at shop@lemanoir.com. It will be our pleasure to assist you and provide you with as much information as possible on the status of your order.

Forgot to add an item to your order? No problem! Contact us by email at shop@lemanoir.com with “Order Changes #(order number)” as the subject line. Don’t forget to mention which item(s) you wish to add to your order. Please note that we cannot guarantee we’ll be able to make the desired change(s), as orders are shipped very quickly, but we will do our best to process your request.

If your order has not yet been prepared and/or shipped, we will be able to cancel it so that you can place a new order and apply the promotional code. Please email us at shop@lemanoir.com with “Promotional Code #(order number)” as the subject line.

In the event your order is cancelled, you will receive an email confirming the cancellation. Please allow 3-5 business days for the refund to appear on your bank statement.

In the event your order has already been prepared and shipped, we won’t be able to apply the discount, but you can always use your promotional code on your next order.

Yes, we ship all over the world! Shipping charges will apply and will be added automatically at checkout.

Please note that we are not responsible if you are absent at the time of delivery or if additional customs clearance fees apply.

Please also note that for international returns, the return shipping and any reverse duties & taxes are the responsibility of the customer and will be deducted from the refund of your items.

Orders are processed chronologically, and processing times may vary between 1 and 3 business days during regular periods, and between 3 and 5 business days during new product launches or promotional periods. Once your order has been shipped, you will receive a confirmation email and a tracking number. Please allow 24 to 48 hours for the tracking number to be activated.

Once your order leaves our warehouse, delivery times may vary depending on the carrier and the shipping option you selected at checkout.

Orders shipped within Canada may take 5 to 14 business days to be delivered depending on your location. International orders may take 10 to 15 business days to be delivered.

*Please note there may be additional delays during launches and promotional periods.

For some countries, duties and taxes will automatically be calculated and added to your total at checkout.

Otherwise, please note that you are responsible for paying any additional duties and taxes charged upon delivery and that the carrier won’t be able to release your package until these duties and taxes are paid for. If you decide to refuse the delivery of your package, know that we do not cover the cost of its return.

If you are not satisfied with your purchase, we will exchange your item for an item of the same value or higher within 14 days. Please note that we do not issue refunds under any circumstances, we will make exchanges or a credit note that can be used solely on www.lemanoir.com.

The products should be returned at your cost in its original form with original tags. The item can’t be worn, altered or damaged. We reserve ourselves the right to refuse any exchanges or returns if the item(s) do not meet the criteria mentioned above. The items on sale are final sale at all times.

For hygienic purposes, all items in the Gelcare Starter Kit, gel polishes, swimwear and earrings are also final sale.

To facilitate the return of an item bought online, contact us though email at shop@lemanoir.com.

From there, you can tell us why are exchanging a certain item and what you would like in return. It important to mention your name, order number and the reason for the exchange. We will then be able to give you the informations to send us back the order!

The exchange will be processed when we receive the order in-store. Please take note that we will not refund the shipping fees that were first charged to get your order to you, nor the fees for the exchange itself.

Pick-up is not available in store, as online orders are processed at our warehouse, which is located a few miles away from our salon. However, we sell all our products in store so you can simply pass by whenever you want. We suggest you call the store beforehand at (514) 506-5008 ext. 1 to ensure the products you want are available.

ORDERS

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DUTIES & TAXES

RETURNS

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