If you wish to get more information about your order’s status, check out the tracking number provided in the shipping confirmation email that was sent to you once your package was sent.

If you did not receive the shipping confirmation email, contact us at shop@lemanoir.com. It will be our pleasure to assist you and provide you with as much information as possible on the status of your order.

If you have placed an order and wish to cancel it, simply email us at shop@lemanoir.com with “Order Cancellation #(order number)” as the subject line. Please note that we cannot guarantee the cancellation of your order as orders are usually shipped very quickly, but we will do our best to process your request

Forgot to add an item to your order? No problem! Contact us by email at shop@lemanoir.com with “Order Changes #(order number)” as the subject line. Don’t forget to mention which item(s) you wish to add to your order. Please note that we cannot guarantee we’ll be able to make the desired change(s), as orders are shipped very quickly, but we will do our best to process your request.

We are pleased to offer global shipping. However, due to regulations, we are unable to ship to Bahrain, Brazil, Italy, Mexico, Spain, and Türkiye. We ensure a smooth delivery process for all other items and destinations.

Please note that deliveries to remote location up north in Canada, Hawaii, Alaska, and APO/FPO might encounter slightly extended transit times.

Orders are processed chronologically, and processing times may vary between 1 and 3 business days during regular periods, and between 3 and 5 business days during new product launches or promotional periods. Once your order has been shipped, you will receive a confirmation email and a tracking number. Please allow 24 to 48 hours for the tracking number to be activated.

Once your order leaves our warehouse, delivery times may vary depending on the carrier and the shipping option you selected at checkout.

Orders shipped within Canada may take 5 to 14 business days to be delivered depending on your location. International orders may take 10 to 15 business days to be delivered.

*Please note there may be additional delays during launches and promotional periods.

If you are in Canada, you will be able to choose your preferred carrier between Canada Post and UPS. For all other countries, packages are shipped with UPS to ensure fast delivery.

*Please note that UPS does not deliver to P.O. boxes. Therefore, we suggest selecting a different address.

If your shipping address is incorrect and your package has been returned to us, we will contact you to make the required changes to your address and collect payment for the additional shipping fees.

Depending on your shipping address location, some of our products may be subject to duties or taxes. If required, you will be responsible for paying the duties and taxes upon delivery or at checkout.

Canada
Taxes will automatically be calculated according to the shipping address location and added to your total at checkout. No customs fees will apply.

United States and Mexico
Duties and taxes will automatically be calculated according to the shipping address location and added to your total at checkout.

Other countries
If applicable, payment of duties and taxes will be required upon delivery of your package. The carrier won’t be able to release your package until these duties and taxes are paid for. We do not cover the cost of its return if you refuse the delivery of your international package.

We accept exchanges within 30 days of delivery. Please note that we do not offer refunds. We offer exchanges of equal value or gift card credits redeemable only online at lemanoir.com.

The product must be returned at your expense in its original packaging, and with the original tags. The item must not have been worn, used or damaged. We reserve the right to refuse the exchange or return of an item that does not meet the above-mentioned criteria.

Discounted items are always final sales. For sanitary reasons, Treasure Box earrings are also final sales.

We do not reimburse shipping or return shipping costs.

To facilitate the return of an item purchased online, please contact us by email at shop@lemanoir.com.

In your email, please tell us the reason for the return and the items you wish to exchange. Please also include your name and order number. We will then be able to evaluate your request and guide you through the return process.

Your return/exchange will be processed once your order is received at our warehouse. Please note that the initial shipping costs as well as the exchange costs will not be refunded.

Our virtual gift card is available for purchase and use exclusively online at lemanoir.com. Additionally, we have another gift card for in-store products and services, which can be purchased and used in-store.

Pick-up is not available in store, as online orders are processed at our warehouse, which is located a few miles away from our salon. However, we sell all our products in store so you can simply pass by whenever you want. We suggest you call the store beforehand at (514) 506-5008 ext. 1 to ensure the products you want are available.

Our online store accepts credit cards such as Visa, Mastercard, Amex, Discover and Diners Club. You can also pay using Shop Pay, Apple Pay, Google Pay and Klarna.

As for our salon located in Montreal, we accept cash, Interac, Visa and Mastercard.