Salon Manager

STATUS: Open to spontaneous applications

The Salon Manager at Le Manoir is responsible for supervising, guiding, and leading day-to-day operations. She ensures her team stays motivated to meet financial goals, maintains a positive work environment by offering active listening, resolving daily challenges, and fostering positive leadership.

She supports the Human Resources Director by representing management on-site and evaluating the performance of employees under her supervision.

Tasks and responsibilities

Administrative Management & Communications

• Manage the email inbox at gestion@lemanoir.com and respond to various inquiries;
• Ensure follow-up on both one-time and recurring communications via the bulletin board and Instagram group @manoirteam;
• Acknowledge and celebrate employee birthdays;
• Address client complaints and resolve issues efficiently;
• Handle deposits and manage the cash register in collaboration with the accounting team;
• Open and close the salon when necessary.

Facility & Inventory Management

• Ensure the salon and boutique are always clean and tidy through weekly tasks and daily inspections;
• Oversee inventory, including orders, receptions, and stock withdrawals;
• Track and follow up on orders and deliveries.

Staff Supervision

• Supervise staff and enforce salon policies;
• Act as a role model for exceptional customer service;
• Implement disciplinary measures when necessary;
• Develop performance strategies in collaboration with the Human Resources Director.

Reception Support

• Respond to reception calls and emails;
• Greet, advise, and schedule client appointments;
• Process payments for client services and purchases.

Appointment & Client Experience Management

• Optimize the appointment schedule and minimize booking errors;
• Ensure a top-tier client experience within the salon;
• Maintain smooth coordination of appointments and boutique purchases.

Miscellaneous

• Take care of the salon’s plants.

Benefits

• Group insurance (dental, massage therapy, physiotherapy, nutrition)
• Work equipment provided (cell phone and computer)
• Option to contribute to an RVER retirement savings plan
• 50% discount on services at Le Manoir
• Up to 50% discount on products sold at Le Manoir
• A close-knit, dynamic, all-women team